Frequently Asked Questions
Rentover is a real estate agency in Dubai. We manage dozens of stylish apartments across the city, available for short-term, weekly, or monthly rentals.
At the appointed time, our manager will be ready to assist you with remote check-in to the apartment. All procedures can be easily coordinated remotely, but during working hours, you can contact our apartment manager by phone.
Our goal is to make your stay comfortable while ensuring the highest level of service. If you have any questions or need assistance, do not hesitate to reach out to our team.
We take care of every stage of your stay, including check-out. The check-out process is also carried out remotely to ensure your convenience and safety.
One day before the scheduled check-out time, our manager will contact you to discuss the following important details:
• Extension conditions for the apartments. If you need to extend your stay, you can discuss all the conditions with our manager. We are always ready to provide you with information and assist in this process.
• Convenient check-out time. We respect your time and want the check-out process to run as smoothly as possible. If you wish to check out earlier, we can discuss the conditions during the manager's working hours.
You can also reach out to us by phone if you have any questions or needs during business hours.
One day before the scheduled check-out time, our manager will contact you to discuss the following important details:
• Extension conditions for the apartments. If you need to extend your stay, you can discuss all the conditions with our manager. We are always ready to provide you with information and assist in this process.
• Convenient check-out time. We respect your time and want the check-out process to run as smoothly as possible. If you wish to check out earlier, we can discuss the conditions during the manager's working hours.
You can also reach out to us by phone if you have any questions or needs during business hours.
Taxi is the most convenient way of getting to all our properties in Dubai. Popular apps such as Careem, Uber, and YanGo offer various payment options, including both cash and cashless methods.
It's important to know that Dubai has an unconventional street and house number system. Instead, local residents and drivers rely on building names. So, when you take a taxi or use the app, you'll need to specify the name of the particular building for the driver to build the correct route.
If you need additional assistance or encounter any difficulties, our managers are always ready to support you. They can help you book a taxi and provide the necessary information for navigating at the airport upon your arrival.
It's important to know that Dubai has an unconventional street and house number system. Instead, local residents and drivers rely on building names. So, when you take a taxi or use the app, you'll need to specify the name of the particular building for the driver to build the correct route.
If you need additional assistance or encounter any difficulties, our managers are always ready to support you. They can help you book a taxi and provide the necessary information for navigating at the airport upon your arrival.
When checking into your apartment, you can rest assured that we will provide you with all the necessary information and resources for your utmost comfort. It's essential to keep in mind the following details:
• Electronic Keys: The keys to your apartment are electronic, ensuring both security and convenience. Your manager will provide you with the relevant information and instructions for accessing the apartment.
• Reception Registration: In some cases, apartment registration may require a visit to the reception area. Our managers will provide you with instructions regarding the necessary documentation and registration process, which you can complete in advance.
By adhering to these straightforward guidelines, you are making sure that your check-in process will run as smooth as possible, free of any unnecessary hassle.
• Electronic Keys: The keys to your apartment are electronic, ensuring both security and convenience. Your manager will provide you with the relevant information and instructions for accessing the apartment.
• Reception Registration: In some cases, apartment registration may require a visit to the reception area. Our managers will provide you with instructions regarding the necessary documentation and registration process, which you can complete in advance.
By adhering to these straightforward guidelines, you are making sure that your check-in process will run as smooth as possible, free of any unnecessary hassle.
There are a few simple rules that guests staying in our apartment must follow,
• No Smoking: Please refrain from smoking of any kind inside the apartments. We value comfort for all our guests. Violation of this rule will result in a fine.
• Quiet Hours after 22:00: We kindly ask you to respect your neighbors' peace and comfort, so please keep the noise levels to a minimum and avoid loud parties after 22:00.
• Report Issues: If you encounter any problems or malfunctions within the apartment, don't hesitate to inform us immediately. We aim to fix any inconveniences as quickly as possible.
• Handle Property with Care: Please treat the furniture, appliances, bed linens, towels, and apartment keys with care. Damaging or losing keys will incur a fine covering the cost of the damage.
• Cleaning and Laundry Services: Daily cleaning is not included in the accommodation cost. If you require extra cleaning or laundry services, contact our manager. Additional fees apply for these services.
• Technical Assistance: If any appliances like the stove, hood, fridge, washing machine, or dishwasher stop working, please check the corresponding switches along the walls to ensure they are turned on. If the issue persists, feel free to contact our manager.
• Amenities: For our guests, access to the pool, gym, and parking is complimentary
Should you have any questions or concerns, please do not hesitate to contact our manager. your check-in process will run as smooth as possible, free of any unnecessary hassle.
• No Smoking: Please refrain from smoking of any kind inside the apartments. We value comfort for all our guests. Violation of this rule will result in a fine.
• Quiet Hours after 22:00: We kindly ask you to respect your neighbors' peace and comfort, so please keep the noise levels to a minimum and avoid loud parties after 22:00.
• Report Issues: If you encounter any problems or malfunctions within the apartment, don't hesitate to inform us immediately. We aim to fix any inconveniences as quickly as possible.
• Handle Property with Care: Please treat the furniture, appliances, bed linens, towels, and apartment keys with care. Damaging or losing keys will incur a fine covering the cost of the damage.
• Cleaning and Laundry Services: Daily cleaning is not included in the accommodation cost. If you require extra cleaning or laundry services, contact our manager. Additional fees apply for these services.
• Technical Assistance: If any appliances like the stove, hood, fridge, washing machine, or dishwasher stop working, please check the corresponding switches along the walls to ensure they are turned on. If the issue persists, feel free to contact our manager.
• Amenities: For our guests, access to the pool, gym, and parking is complimentary
Should you have any questions or concerns, please do not hesitate to contact our manager. your check-in process will run as smooth as possible, free of any unnecessary hassle.
Additional Amenities for Your Comfort
• Mini-market on the ground floor. For your convenience, each building features a mini-market where you can always find all the necessary groceries and items.
• Food and grocery delivery. If you prefer ordering ready-made meals or groceries, you can always make use of delivery services. Simply install the Careem or Talabat apps and pay in cash to the courier upon delivery.
• Mini-market on the ground floor. For your convenience, each building features a mini-market where you can always find all the necessary groceries and items.
• Food and grocery delivery. If you prefer ordering ready-made meals or groceries, you can always make use of delivery services. Simply install the Careem or Talabat apps and pay in cash to the courier upon delivery.
If you have any questions, please contact our team during business hours:
+971 (4) 422-59-44
+971 (4) 422-59-44
All our apartments are located in premium areas where burglaries are extremely rare. Besides, for your peace of mind, each of our apartments is equipped with safes where you can store valuable items.
Yes, we accept payments in various currencies. The cost will depend on the exchange rate of the dirham at the time of payment.
Yes, our apartments are rented on a full prepayment basis.
If the apartment is available, we will be happy to extend your booking. If other tenants have already booked the apartment, we will try to find an available alternative.
We send confirmations for all our bookings. If you haven't received one, please call us at +971 (50) 916-75-90 or message us on WhatsApp, and we will assist you.
Each platform where our apartments are listed has its own cancellation system. Follow the instructions of the platform through which you made the reservation.
If you encounter any issues, you can cancel the reservation by calling or texting your personal manager at +971 (50) 916-75-90. There may be a cancellation fee for late cancellations. The manager will also answer questions about cancellation fees.
If you encounter any issues, you can cancel the reservation by calling or texting your personal manager at +971 (50) 916-75-90. There may be a cancellation fee for late cancellations. The manager will also answer questions about cancellation fees.
If you are dissatisfied with something during check-in, you can resolve the issue immediately with your manager.
Contact us at +971 (50) 916-75-90 right away and describe everything you didn't like. The manager will respond promptly and help resolve any issues.
Contact us at +971 (50) 916-75-90 right away and describe everything you didn't like. The manager will respond promptly and help resolve any issues.
Great! We would be happy to take your apartment under our care. We’ll take care of everything, and you only need to collect rent from the tenants.
Call us at +971 (50) 916-75-90 or message us on WhatsApp, and we will provide more details about working with us.
Call us at +971 (50) 916-75-90 or message us on WhatsApp, and we will provide more details about working with us.
The deposit is deducted at the time of rent payment. The deposit is returned to your card within 7 days after check-out.